General Information

 

I have over 38 years in the glass and glazing industry, now specialise in the supply and installation of Pet Doors and Misted Windows.

Covering the Southwest of England and  South Wales – Bristol, Bath, Cardiff, Newport,Monmouthshire Gloucester, Swindon,

Bridgwater and Taunton.

Click Here for our full list or area's

(trading as KEW Glass and Glazing)

 

Please Click Here To Read Our Terms and Conditions and Data Portection

Please Click Here To Read Our  Website Terms of Use

Please Click Here To Read Our  Acceptable Use of Policy

Please Click Here To Read Our Safety Regulations page

 

When requesting a quote please note that:

All Quotes are always subject to a site survey.

 

All we ask is that you fill in our Contact Form and Send Us a Photo of you window or door that you would

like your Pet door fitted into or, of your Misted DG Unit so we can then send you your quote

 

Quotes are always free unless you still want us to come out after a quote has been given

then you decided not wish to go ahead,

there will be a call out charge which is to be paid on the day of the glazier attending.

 

We only keep any details for 30 days for quotation's only, if you choose not to go ahead your details are destroyed.

Your Details are protected by our Data Policy (General Data Protection Regulation (GDPR)... The Data Protection Act 1998.

(Please Click Here to see our Terms and Conditions Clause Data Protection)

 

Access to your home:

 

We will need to come to your home to measure the glass during business hours

please click Here to see our fitting hours,

 once on order at the manufactures It will then take approximately 7-10 working days to be processed at the manufactures.

(This Does NOT INCLUDE WEEKEND’S, BANK HOLIDAY’S CHRISTMAS AND NEW YEAR) .

 

When we have your glass back from the manufactures and all your materials that is required for your job,

we will then contact you to arrange fitting time and day.

We would normally like this done within the next 5-7 working days (weekends not included) after we contact you for fitting.

Anything over a week there will be a small storage fee.

 

Glass Restrictions:

 

By law, the glass pane is large i.e. a sliding door or the panel next to it- the glass has been heat treated, known as toughened safety glass

please click Here our Saftey Regulations page.

 

Unfortunately, it is impossible to cut into your excising glass - It Must be Replaced with a new panel specifically manufactured to your home's specifications with a Petdoor hole pre-cut.

 

Laminated safety glass is unsuitable for any pet door installation.

 

Cutting into your door:

 

If it’s a cut out in your door (not glass) or a New UPVC Panel that you want, we would only need a few days notice.

This can be done in one visit to your home to cut or swap the panel over and fit the cat or dog door.

 

We can cut into Composite, UPVC and Wooden Doors but this at Your Own Risk. This can cost you in the long run. As a new door can be costly,

so if you have an alternative window or door then we highly recommend it.

Please note that your door may be unsuitable for cutting into so if we turn up on site and it is unsuitable there will be a small call out fee,

(see our T’s & C’s) best way to avoid the fee is to send us a photo of the door. Please send photo to verify via our contact form

 

We Do Not and Will Not cut into Communal Doors as these are usually Fire Safety Doors.

(again please send photo to verify via our contact form).

 

ARE YOU GOING AWAY ON HOLIDAY?  

 

If you are planning to go away, and you would like a pet door fitted, Please Allow at Least 3-4 weeks before you are due to take your break,

this is to stop any disappointment if your glass is delayed at the processor’s or unforeseen reasons that may occur.

This also applies to Christmas and New Year Holidays due to the processor’s being closed over the Christmas and New Year.

It will normally take approximately 7-10 working days to be processed at the manufactures.

(This Does NOT INCLUDE WEEKEND’S, BANK HOLIDAY’S CHRISTMAS AND NEW YEAR)

 

Payments:

 

Once you have given us the go ahead to carry out the work, we will require a 50% Deposit for the total cost of the job.

**(Please note that you are very welcome to purchase your own pet door and we will be happy to fit it for you at no extra cost).

 

The outstanding Balance is to be paid on the day of completing the job,

Via bank card payment, Bank Transfer (this will need to be done before we leave)

(Note* that deposits are none refundable once materials have been ordered).

(Please click Here Terms and Conditions both Clauses Fees & Deposits also Payments)

 

Cancelling:

 

If for any reason you need to cancel please give at least 24 Hours notice,this maybe done by a phone call, this is the best way that we can be GUARANTEE that there is no miss understandings. If you Fail to give notice, there will be a Admin charge which you will be required to pay.

(Please see our Terms and Conditions clause Cancellations and Amendments)

 

We have a Zero Tolerance to Abusive Customers and we will terminate the call and in very extreme circumstances we will terminate any

of the Services, These Customer Who have failed to read and or misunderstand our Terms and Conditions, and or who have misunderstood other information given prior to the start of the provision of the Services which was agreed upon, We try our up most to make sure all customers are completely happy with our Services. (Please see our Checkatrade feedback and here for My Builder feedbacks)

(also  click Here for our Terms and Conditions clause Termination)

 

You keep your old glass:

 

This will help keep the cost down for you should you require to put it back into your door.

If you require us to dispose of your OLD GLASS for you, there will be an additional  

charge for this, please ask on enquiry.

(only misted dg units and broken dg units and glass will be taken away)

Please note ..

That the removal of your ordinal glass is at your own risk..

We Don’t Not and Can Not Guarantee that your glass wont break,

This is due to many factors.

 

Pet Doors that Are Purchased from us:

 

**You will need to Register your Cat/Dog Flap with the

Manufacturer ASAP, in the event of any issues that may occur with them in the future.  

 

Please follow these steps to register your flap's warranty

 

1.You will need to register your flap with the Manufacturer, either online or by phone

2. Date of Purchase (Date of fitting – the date you us paid for it )…

3. Place of purchase (fitters name, our trading name (on you card receipt and on our website)…

4. Price you paid (what we charged you for your flap can be found in your quote)…

5. Size of You Flap (small, medium or large ? you may even be asked for the model type, this can be found on the box)

6. Your Details, - Name, Address and Contact Details and your permission for them to keep your details on their system.

 

**We hold NO WARRANTIES for any of the Cat/Dog Flaps that you purchase from us,

(As we are not a supplier and do not stock them. We will source one for you on request).

 

**All Warranties are held by the Manufacturer.

**All Warranties are left with You on the day of Fitting, in the Box of the Cat/Dog flap that

you requested us to purchase for you.

 

**Once fitted, it is your responsibility to take care of your Warranties and make sure you  

7 Value date your Warranties with the Manufacturer.

** All SureFlap Microchip Cat Flaps and Pet Doors will require

  (4 x AA for Cat flap OR 4 x C for Pet doors. Batteries not included)